Shipping Policy

All of us at Frostus are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.

If you have any concerns about an Frostus product, a missing or damaged order, or your experience, we welcome you to contact us.

We’re in the office Monday – Friday 9:00 AM – 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us” page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!

When to Expect Your order
Please allow 1-3 business days for processing of your online order. If your order is placed after 10 AM EST, it will be shipped to you the following business day. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.